When did Delighted shut down?

June 30, 2026 was the final sunset date. Access was terminated and all customer data deleted after that date, per Delighted's official sunset FAQ. Annual contracts had stopped renewing on July 1, 2025, and the last monthly subscriptions ended at the June 30, 2026 sunset.

What happened to my Delighted data?

Qualtrics deleted it after the June 30, 2026 sunset, or earlier if you requested it. If you exported an archive or migrated your historical responses before then, you kept it; if not, it cannot be recovered. The cautionary takeaway: export at the first sign of any vendor sunset.

What's the easiest Delighted alternative to migrate to?

For a near-identical workflow, Retently is the lowest-friction like-for-like swap. Simplesat offers free migration support to rebuild your projects. If you're already a Qualtrics customer, the built-in XM migration is the official route.

Is there a free Delighted alternative?

Shine measures NPS and CSAT free forever, with no response cap, and lets you import past responses by CSV. Most dedicated survey alternatives are paid, though several offer free trials. The trade-off: Shine is built to turn high scores into customer stories, so it fits best if you want to do more than track a number.

Home/Blog/Industry Insights/Delighted Alternatives: Best NPS and CSAT Tools After the 2026 Shutdown

Delighted Alternatives: Best NPS and CSAT Tools After the 2026 Shutdown

Delighted shut down on June 30, 2026, and deleted customer data. Here are the best NPS, CSAT, and CES alternatives, ranked by migration ease and what to do next.

The Shine Team

9 min read

Delighted Alternatives: Best NPS and CSAT Tools After the 2026 Shutdown