# Customer Satisfaction (CSAT) Software Customer satisfaction software that's genuinely free to measure. Measure satisfaction with unlimited responses and a live dashboard, then turn your happiest customers into stories that sell. ## Free, with no catch The measurement product is free forever. Collect unlimited responses, with no credit card required. - Unlimited CSAT responses on every plan, including free - Full analytics dashboard: top-2-box CSAT score, 1–5 distribution, and 30-day trend - No time limit, no response cap, no card to start ## Collect satisfaction feedback - **Email** — send 1–5 satisfaction surveys to any list, with the rating embedded in the email (the rating uses a clear labeled scale, since emoji are unreliable across mail clients) - **CSV import** — backfill historical CSAT from any tool, including scores, dates, and comments - **In-product widget** — an embeddable satisfaction widget is on the roadmap (coming soon) ## Act on every response - Satisfied customers (4–5) can be invited automatically to share their story in a short AI-led interview - Every respondent can get a follow-up question tailored to their rating (satisfied, neutral, or dissatisfied) - On Pro, interview status syncs to HubSpot and Salesforce - Surveys carry your logo, colors, and question (remove Shine branding entirely on Pro) Coming soon for CSAT: an in-product widget, Slack low-score alerts, and syncing the satisfaction score itself into your CRM. ## What makes Shine different Shine connects satisfaction feedback with customer marketing. Invite satisfied customers to share their stories, then use their recorded interviews to create sourced quotes and case studies. Interview capacity and content tools depend on your plan. Measuring CSAT is always free. Paid plans let you remove Shine branding, raise survey-send volume, and raise how many satisfied customers you can turn into AI interviews each month; the free plan includes one interview per month so you can see the full loop. ## How CSAT is calculated CSAT comes from one question — "How satisfied are you?" — answered on a 1–5 scale. Your CSAT score is the percentage of responses that are satisfied (the top two boxes, 4–5), shown from 0 to 100%. Neutral (3) and dissatisfied (1–2) responses count toward the total. ## Try it Sign up at or talk to sales at . Full product detail: