# Customer Satisfaction (CSAT) Software Customer satisfaction software that's genuinely free to measure. Measure satisfaction with unlimited responses and a live dashboard, then turn your happiest customers into stories that sell. ## Free, with no catch The measurement product is free forever. Collect unlimited responses, with no credit card required. - Unlimited CSAT responses on every plan, including free - Full analytics dashboard: top-2-box CSAT score, 1–5 distribution, and 30-day trend - No time limit, no response cap, no card to start ## Collect satisfaction feedback - **Email** — send 1–5 satisfaction surveys to any list, with the rating embedded in the email (the rating uses a clear labeled scale, since emoji are unreliable across mail clients) - **CSV import** — backfill historical CSAT from any tool, including scores, dates, and comments - **In-product widget** — an embeddable satisfaction widget is on the roadmap (coming soon) ## Act on every response - Satisfied customers (4–5) can be invited automatically to share their story in a short AI-led interview - Every respondent can get a follow-up question tailored to their rating (satisfied, neutral, or dissatisfied) - On Pro, interview status syncs to HubSpot and Salesforce - Surveys carry your logo, colors, and question (remove Shine branding entirely on Pro) Coming soon for CSAT: an in-product widget, Slack low-score alerts, and syncing the satisfaction score itself into your CRM. ## What makes Shine different Most CSAT tools stop at a score. Shine keeps going: a 4 or a 5 is a customer telling you they're happy, and Shine turns that moment into a testimonial, quote card, or full case study automatically. Measuring CSAT is always free. Paid plans let you remove Shine branding, raise survey-send volume, and raise how many satisfied customers you can turn into AI interviews each month; the free plan includes one interview per month so you can see the full loop. ## How CSAT is calculated CSAT comes from one question — "How satisfied are you?" — answered on a 1–5 scale. Your CSAT score is the percentage of responses that are satisfied (the top two boxes, 4–5), shown from 0 to 100%. Neutral (3) and dissatisfied (1–2) responses count toward the total. ## Try it Sign up at or talk to sales at . Full product detail: