# Shine Pricing

Shine offers five tiers. Annual billing saves 20%.

## Tiers

### Free — $0

- 1 customer interview per month
- Video interview and AI claim extraction
- Full searchable interview transcripts
- Call transcript imports: 1/month, plus a one-time 2-transcript backfill in your first 60 days
- Claim clips (50/month)
- NPS or CSAT surveys + Customer Love Index
- Templated interview questions (Complete, Story, Review)
- Custom branding
- Claim verification
- For: trying Shine before committing

### Starter — $199/mo

- 10 customer interviews per month
- Call transcript imports: 3/month, plus a one-time 10-transcript backfill in your first 60 days
- Custom interview questions and reusable saved question sets
- Story Studio: customer story landing pages, PDF case studies, and promotional videos
- Quote cards, display ads, and lead-capture forms
- Custom email content + send from your own domain
- Review generation for G2, Capterra, Trustpilot, Facebook, Google, and more
- AI discovery: get found and cited by AI search via schema.org structured data
- For: early-stage teams running light proof programs

### Pro — $499/mo (most popular)

- 25 customer interviews per month
- Thematic Story Packs
- Call transcript imports: 10/month, plus a one-time 50-transcript backfill in your first 60 days
- CRM claim sync (HubSpot, Salesforce)
- Email support
- Agent access (MCP): let AI agents query your verified proof
- For: marketing teams scaling proof across channels

### Complete — $949/mo

- 50 customer interviews per month
- Call transcript imports: 25/month, plus a one-time 100-transcript backfill in your first 60 days
- Unlimited team seats
- Developer REST API: read access to your published stories and claims (OpenAPI spec included)
- AI visibility — track how ChatGPT, Perplexity, Gemini & Claude describe your brand across the questions your buyers ask
- AI citations — see when those AI engines cite your verified Shine proof as a source, and which stories and claims are doing the work
- For: established marketing teams with high proof volume

### Enterprise — Custom

- Unlimited / custom interview volumes
- Custom limits and per-workspace overrides
- Dedicated success manager
- Custom integrations and invoicing
- For: enterprises with compliance and volume needs

## Billing

- Annual billing saves 20% across all paid tiers.
- Monthly month-to-month available; cancel anytime.
- Stripe is the payment processor.

## Full comparison

See <https://www.shine.studio/pricing> for the side-by-side feature matrix.